Earlier this week I swapped to WordPress.com. I blog on WordPress so why not use a hosting service designed around the main thing I love to do online?
Continue reading
Tag: customer experience
The UX of TfL’s Blackwall Tunnel: The saga and paper trail continues (2)
Back in August 2025, I successfully appealed an unfair charge because of TfL’s bad IT systems and the fact that
Continue reading
The UX of TfL’s Blackwall Tunnel: Deceptive patterns and Technical Debts (1)
My trip through the Blackwall Tunnel cost me £90 all because of bad UX.
Continue reading
Designing for transparency: The Futon Company
In design, an important concept is transparency. And indeed nowadays, there is a lot of lip service given to transparency
Continue reading
Who ordered pizza?
In the above picture a newbie gamer has organised a telephone for his Sim so that it can order pizza.
Continue reading