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Ruth Stalker-Firth

| fascinated by how people use technology & vice-versa…

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Ruth Stalker-Firth

Tag: Deceptive patterns

October 22, 2025 Musings

The UX of TfL’s Blackwall Tunnel: The saga and paper trail continues (2)

Back in August 2025, I successfully appealed an unfair charge because of TfL’s bad IT systems and the fact that

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September 26, 2025 Musings

The UX of TfL’s Blackwall Tunnel: Deceptive patterns and Technical Debts (1)

My trip through the Blackwall Tunnel cost me £90 all because of bad UX.

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